To sign up dial: *130*43556#     Find Nearest Store     Call us: 012 880 1800

Select Countries

  • BDTBangladesh

  • XOFBenin

  • BWPBotswana

  • XOFBurkina Faso

  • BTBurundi

  • XAFCameroon

  • CDFCongo

  • DRCDR Congo

  • EGPEgypt

  • ETBEthiopia

  • GHSGhana

  • INRIndia

  • IDRIndonesia

  • XOFIvory Coast

  • KESKenya

  • MWKMalawi

  • XOFMali

  • MADMorocco

  • MZNMozambique

  • NPRNepal

  • NGNNigeria

  • PKRPakistan

  • PHPPhilippines

  • RWFRwanda

  • XOFSenegal

  • SOSomalia

  • LKRSri Lanka

  • TZSTanzania

  • THBThailand

  • XOFTogo

  • TURTurkey

  • UGXUganda

  • ZMKZambia

  • ZIZimbabwe

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Frequently Asked Questions

hellopaisa is a service that allows you to send cash from South Africa to countries all over the world, to your family and friends. It is a quick, easy, and efficient way of sending money. Find out more about hellopaisa below.

General
Information

  • What is hellopaisa?

    hellopaisa is a service that allows you to send cash from South Africa to countries all over the world, to your family and friends. It is a quicker, safer, cheaper and legal way to send cash.
  • What documents do I need to sign up for hellopaisa?

    A valid South African ID, Foreign Passport with a permit, or Asylum permit is required to sign up, as well as proof of address. If no proof of address is available, this can be verified by means of an Affidavit or Employee Site Verification by a hellopaisa employee.  
  • Where can I sign up for hellopaisa?

    To become a hellopaisa customer, you can Self Sign Up on the hellopaisa Android or iOS app, OR you have to be signed up by a hellopaisa Agent OR at your nearest Hello Store. To find your nearest hellopaisa signup point, please call Hello Paisa on 012-880-1800.
  • How do I contact hellopaisa?

    You can contact the hellopaisa Call Centre on 012-880-1800.  Monday to Friday: 07h00 – 18h00   Saturday: 08h00 – 15h00  Sunday: 08h00 – 14h00
  • What platforms can I access my hellopaisa account from?

    The hellopaisa Call Centre 012-880-1800, free USSD *130*43556#, or the hellopaisa Android or iOS App.
  • Which countries can I send cash to?

    • Bangladesh
    • Benin
    • Botswana
    • Burkina Faso
    • Cameroon
    • Congo
    • DRC
    • Egypt
    • Ethiopia
    • Ghana
    • India
    • Ivory Coast
    • Kenya
    • Malawi
    • Mali
    • Morroco
    • Mozambique
    • Nepal
    • Nigeria
    • Pakistan
    • Philippines
    • Rwanda
    • Senegal
    • Sri Lanka
    • Tanzania
    • Thailand
    • Togo
    • Turkey
    • Uganda
    • Zambia
    • Zimbabwe

How to...

Support

  • How do I view my INVOICE?

    Invoices can only be viewed from your hellopaisa APP via the TRANSACTIONS tab. When viewing an invoice, you can email it to yourself. An invoice can also be requested from the hellopaisa Call Centre on 012-880-1800.
  • How do I get a hellopaisa consultant to CALL ME BACK?

    • ANDROID & IOS APP – Option 1: If you are not logged in to the app: Select the CONTACT US tab on the home screen and select CALL ME BACK. Option 2: If you are logged in to the app: Select the CALL ME tab on the bottom right corner, select your enquiry and/or type in your message and click on SEND CALL ME BACK.
    • FREE USSD – Dial *130*43556# and select the CALL ME option from the menu. Please be patient as you will be placed in the queue and called back as soon as possible.
  • How do I RESET the PIN if my account is blocked?

    • ANDROID APP: 1. Click on FORGOT/RESET PIN at the bottom of the Log in screen. 2. Select ID Type. 3. Enter your RSA ID/Passport/Asylum or Other ID Number and select RESET PIN. An SMS with your new pin will be sent to your mobile number linked to your hellopaisa account.
    • IOS APP: 1. Click on the “I forgot my PIN” button at the bottom of the Log in screen. 2. Select ID Type. 3. Enter your RSA ID/Passport/Asylum or Other ID Number and select RESET PIN. An SMS with your new pin will be sent to your mobile number linked to your hellopaisa account.
    • FREE USSD:  1. Dial *130*43556#  2. You will be prompted to respond with your ID Type 3. Enter your RSA ID/Passport/Asylum or Other ID Number. A SMS with your new pin will be sent to your mobile number linked to your hellopaisa account.
    • CONTACT hellopaisa CALL CENTRE on 012-880-1800 to speak to a consultant to reset your pin.
  • How can I prevent being a victim of Fraud or report Fraud?

    You can protect yourself from fraud by only using Hello Paisa to send money to friends and family. Never send money to someone you have not met in person. Do not transfer money to anyone for an emergency situation you haven’t confirmed, for an online purchase, for a credit card or loan fee, to claim lottery or prize winnings, for anti-virus protection, for a deposit or payment on a rental property, for a job opportunity, for a charity donation, to pay taxes, or to resolve an immigration matter. If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Hello Paisa may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances. If you believe you are the victim of fraud, contact our call centre on 012 880 1800

How it Works

Its not about Sending Money!

It’s about changing lives