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First time recipients will receive a text message and e-mail containing transaction details and a link to complete their hellopaisa profile. The recipient should following the link where they will be prompted to complete their personal information and upload their FICA documents.
The recipients profile then goes to a compliance for verification. On approval the funds will be released to their bank account.
If you register for a Hello Paisa Banking account, then your funds will be released instantly. No waiting period.
Registering with HelloPaisa is simple. All you need is a South African mobile number, proof of identification and you address.
Call Customer Care at 010 054 5615 to speak to one of our helpful consultants.