Privacy notice
POLICY ON DATA CONFIDENTIALITY, AVAILABILITY AND INTEGRITY
1.
2.
3.
4.
5.
The personal information we require from you includes, but is not limited to, details such as your name, age, identity number, customer number, email and/or physical address, telephone number, source of income, assets and liabilities, financial information such as banking details, account numbers and bank statements, device id, IMEI number, crash data, user events, app events, firebase events, Google analytics and logs related to the above.
The above information will be retained and used by us as described in this policy.
6.
Log Data – When you use our products and services, we collect data through your devices used to access our products and services (“Log Data”). Log Data may include, but is not limited to, information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our products and services, the time and date of your use of the products and services, and other statistical data.
7.
We make use of third party service providers for various reasons, some of which includes:
7.1. To facilitate our products and services;
7.2. To provide the products and services on our behalf;
7.3. To assist us in analyzing how our products and services are used.
Our third-party service providers may collect and process your personal information in order to provide their services to us.
By accepting our terms and conditions you consent to our third party service providers processing your personal information to ensure the accuracy of the transaction, including the amount collected and credited, which processing may include the third party service provider displaying some of your personal information such as your full name on their systems for verification purposes. We will only conduct business with companies who comply with applicable data protection laws. Listed below are links to the privacy policies of the current third party service providers used by us:
- Google Play Services;
- Firebase Analytics;
- Fabric;
- Crashlytics;
- Facebook;
- Hotjar;
- CleverTap;
- and Aura APP – Armed Response Service
We will only conduct business with companies who comply with applicable data protection laws.
8.
9.
10.
We will never ask you to access our products and services and/or to update your account settings, personal information, pins or passwords via a link in an email or SMS.
11.
We will not collect or use your personal information without your consent and will only disclose your personal information in the following instances:
11.1 Where you have provided consent to the said disclosure; and
11.2 Where we are required to disclose your personal information under law and/or by a regulatory body.
12.
By using our products and services and accepting our terms and conditions you consent to us using your personal information for marketing purposes. We will make available to you an “opt-out” option. If you do not “opt- out” of our marketing activities, it means that you have given us your consent to use your personal information for marketing purposes.
13.
We may, with your consent, process and/or share your personal information in other countries and to carry out your instructions, when you use our products and services. Please note that the countries in which your personal information is shared and/or processed may not have the same level of protection as we provide to you. We will only conduct business with companies who comply with applicable data protection laws.
14.
We take all reasonably acceptable methods to protect your personal information. Our security systems are designed to prevent loss, unauthorised destruction, damage and/or access to your personal information from unauthorised third parties. should there be any breach in our systems, we shall inform you immediately of such breach.
